# capabilities.txt

> support.example — a customer support platform. Tickets, knowledge, and escalation.
> Structured form: https://support.example/.well-known/capabilities.json
> Invocation, governance & evidence via the Capability Host Protocol: https://www.capabilityhostprotocol.com
> (Illustrative example — fictional site.)

## Tickets

### Tickets (support.tickets)

- support.create_ticket (v1.2.0) — Open a support ticket
- support.get_ticket (v1.0.0) — Retrieve a ticket and its history
- support.add_reply (v1.0.0) — Add a reply to a ticket
- support.escalate (v1.1.0) — Escalate to a human agent (emits an approval-required event)

## Knowledge

### Articles (support.kb)

- support.search_kb (v1.0.0) — Search the knowledge base
- support.suggest_article (v1.0.0) — Suggest the best article for a question